RETURN | 退換貨須知

About returns and exchanges

BASK IN THE SUN 沐陽所 provides a 7-day appreciation period for the product in accordance with the provisions of the Consumer Protection Law (the appreciation period is not a trial period) and starts from the date of receipt of the product (including holidays).

If you want to return or exchange goods, please write to hello@baskinthesun.shop within 7 days of receiving the goods, and provide information such as "name", "order number", "contact number", "name of return or exchange product", "reason for return or exchange and photos" , once it is confirmed that the return and exchange conditions are met, we will assist you with the return matter. Please note - entering the return and exchange process does not mean completing the return or exchange .

• Returned goods must be in brand new condition and unused , with intact packaging (including inner and outer packaging boxes/boxes, accompanying documents/cards, gifts, etc.) and sent back in the original packaging boxes/boxes, otherwise the return process will be deemed to be incomplete. , returns and exchange applications will not be accepted.
  
  
• If the product is damaged, damaged, worn, abraded, scratched, dirty, damaged and incompletely packaged due to human factors caused by improper use and disassembly by the consumer, or if the accessories and gifts are missing, returns or exchanges will not be accepted.

• BASK IN THE SUN 沐陽所's candle products are not machine-made in factories. Hand-made products will have traces of manual work, such as wall detachment, uneven candle wick incisions, cup lid branding, non-fixed labeling positions, etc., such as Buyers who require 100% perfect products, please consider carefully before ordering.
  
  
• "Add-on products" purchased at discounted prices are not refundable or exchangeable.
  
  
• The welfare product area does not accept returns or exchanges.
  
  
• Customized items cannot be returned or exchanged.
  
  
• After completing the return and exchange application, please follow the letter explaining the return and exchange process and send it to the designated delivery address of BASK IN THE SUN 沐陽所 at your own expense. The replacement of goods is limited to one time. If for some reason the same goods cannot be sent, BASK IN THE SUN 沐陽所 will refund you.

Refund process

If the return status is established, BASK IN THE SUN 沐陽所 will refund you in the following ways within 7-15 working days (excluding holidays):

• Pay by card

The money will be refunded directly to the credit card account from which the payment was originally made. Due to the different settlement dates of each card swiping bank, please contact your bank for actual deposit.

• ATM payment

Please provide your payment information (including: account name, bank name, branch name, bank account number). BASK IN THE SUN 沐陽所 will refund the money by bank transfer (the account to which the remittance is made must be the account opened under the name of the orderer ), and will be notified by e-mail after the remittance is completed.

165 anti-fraud statement

We would like to remind you that BASK IN THE SUN 沐陽所 will not ask for or verify your financial account, credit card and other personal information in any name or for any reason, nor will we take the initiative to ask you to go to a counter or operate an ATM for remittances, refunds, Financial operations such as repaying the amount and canceling settings.

If you receive a suspicious text message or a phone call with a + sign, please be vigilant and do not trust unknown caller instructions. If you have any doubts, please contact BASK IN THE SUN 沐陽所 or call the 165 anti-fraud hotline of the Police Department as soon as possible. Conduct verification and reporting.

Email: hello@baskinthesun.shop
Official LINE: @baskinthesun